Terms and Conditions for Medico-Legal and Clinical Services

Hear Pure & Medico Hearing Ltd, trading as Medico Hearing

1. Engagement of Services & Administrative Fees

1.1. By instructing Hear Pure & Medico Hearing Ltd (the Supplier) or confirming a client referral, the Client agrees to these Terms and Conditions.

1.2. The Supplier will provide up to three (3) reasonable appointment offers (dates/locations) per instruction without additional administrative charges.

1.3. If three (3) appointment offers are rejected, or if an appointment date or location is changed more than twice by the Client or Claimant, a Rescheduling Handling Fee of £25.00 plus VAT will apply for each subsequent appointment offer or scheduling action.

1.4. If an instruction is cancelled, withdrawn, or closed prior to an assessment taking place—including instances where a Claimant fails or refuses to accept offered appointments—a File Opening & Aborted Instruction Fee of £85.00 plus VAT will be charged to the Client, together with any accrued Rescheduling Handling Fees under Clause 1.3.

1.5.Appointments cancelled by the Client or Claimant with less than 48 hours' notice will be subject to a Late Cancellation Fee of a minimum of 50% up to the full fee of the standard fee plus VAT.

2. Payment Terms

2.1. All invoices issued by the Supplier are payable within 30 days from the date of the invoice, unless otherwise specified in writing.

2.2. Payment should be made in full without any deductions, set-offs, or counterclaims.

3. Late Payment

3.1. If the Client fails to make payment within the specified payment terms, the Supplier reserves the right to charge late penalty fees.

3.2. Late penalty fees will be applied if normal payment chases have not been actioned by the Client after 3 months from the date of the invoice.

3.3. The late penalty fee will be calculated at the rate stated on the invoice.

3.4. Following 3 months of non-payment, the Supplier reserves the right to charge statutory interest at 8% per annum from the date the invoice was due.

4. Payment Methods

4.1. Payments can be made via bank transfer only. Cheques are subject to a £10 banking fee.

4.2. The Client must ensure that payment references include the invoice number to avoid delays in processing.

5. Invoice Disputes

5.1. Any disputes regarding an invoice must be communicated in writing to the Supplier within 14 days of the invoice date.

5.2. The Supplier will review the dispute and respond within 7 business days.

5.3. If an invoice dispute is resolved in favour of the Supplier, the Client must pay the disputed amount within 7 days of resolution.

6. Suspension of Services

6.1. The Supplier reserves the right to suspend any services provided to the Client if invoices remain unpaid beyond the specified payment terms.

6.2. Services will be reinstated only after outstanding invoices and any applicable late fees are paid in full.

7. Termination

7.1. The Supplier reserves the right to terminate any agreements with the Client if payment terms are consistently not met.

7.2. Upon termination, all outstanding invoices become immediately due and payable.

8. Communication

8.1. All communications regarding invoices and payments should be directed to the accounts department at finance@medicohearing.com.

8.2. The Client is responsible for ensuring that the Supplier has up-to-date contact information for invoicing purposes.

9. Governing Law & Variation

9.1. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

9.2. Any variation to these terms must be given in writing by the Supplier with 30 days’ notice.

Hear Pure & Medico Hearing Ltd, trading as Medico Hearing
1a Hoole Road, Chester. CH2 3NQ